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Câu hỏi thường gặp - Shipping

Danh mục câu hỏi
  • Where are the products shipped from?
  • Do you ship Internationally?
  • What are the shipping options available?
  • How do you calculate freight charges?
  • How do I know when my order as been shipped?
  • Why is an item in my cart is marked as "To Be Determined" for shipping?
  • eCompressedair is located in Westfield, MA and our 21,000 square-foot main distribution warehouse is where the majority of products are shipped from. This allows our dedicated staff to properly check each shipment for quality assurance.
  • eCompressedair ships Internationally and customers can use their own broker or forwarder for larger shipments or UPS International for smaller shipments. All International orders are subject to a $40.00 export fee, even when shipped to a freight forwarder in the U.S. This fee excludes all U.S. Domestic and Canada shipments.
  • eCompressedair uses two types of shipping methods to make it easy for customers to pick the right option for them: UPS Domestic/International or your specified carrier.
  • Online orders are processed using an estimated freight calculator and the charge on the invoice will reflect the shipping charge. International orders will not display an estimated shipping cost online. Please contact customer service for International shipping.
  • eCompressedair will automatically email your order tracking confirmation receipt once your order has been shipped so you know exactly when it should arrive.
  • For large equipment items like air dryers and receiver tanks, online shipping will be marked as "To Be Determined" and our customer service with contact you after the order is placed to make arrangements for delivery. These items can be quite large and we want to assure the proper delivery precautions are taken to make sure they arrive exactly as ordered without any problems.
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